Agenda – Empowering Firstline Workers

09.15-10.00 Registration and Refreshment
10.00-10.10

Welcome address from Enghouse Interactive

Enghouse will set the scene for the event and give an overview on the market trends.
Jeremy Payne, International VP, Marketing – Enghouse Interactive.
10.10-10.45

Microsoft - Empowering the new Firstline worker

Firstline Workers are the lifeblood of many sectors, the first in line to engage with customers, represent a company’s brand, and see products and services in action. This presentation will demonstrate Microsoft’s tools and technologies that maximise the impact of these strategically vital workers, making it easy for them to communicate, manage their work lives, train to improve skills, and share ideas and knowledge.
Presented by Kerri Hollis – Product Marketing Manager, Ruchika Raj – Firstline Worker – Product Marketing Manager, Microsoft.
10.45-11.15

Enghouse Interactive - How to leverage Microsoft to your advantage in the contact centre

Enghouse are privileged to be in the top 1% of Microsoft Gold Certified Technology Partners. Through an unrelenting focus on helping organisations maximise the value of every customer interaction we work with Microsoft to help organisations across the globe fully leverage their systems, people and knowledge to drive effortless customer experiences. This presentation explores key steps required to successfully migrate towards a Microsoft enabled customer experience.
Jeremy Payne – VP Marketing Enghouse Interactive.
11.15-11.30 Refreshments
11.30-12.10

Customer Insight – Futures Housing Group – Operating model disruption and the journey towards an agile organisation

Futures Housing is transforming its operating model as it seeks to be lean and local, built for growth, financially strong, flexible, provide effortless customer experiences and operate as one organisation by 2020. This presentation will overview the wins, losses and learning points from the implementation of agile working practices and technologies.
Presented by Gavin Hitchcock – Head of ICT 
12.10-12.30

PANEL DEBATE: Is digital transformation really empowering the firstline worker?

Panel Speakers: Microsoft, Futures Housing, Enghouse Interactive.
12.30-1.30 Lunch / Opportunity to speak to Enghouse on pods
1.30-2.50 Book appointment with Microsoft & Enghouse Interactive
Booked timings

Demo and discussion - Microsoft strategy
Quebec

Take a look at our latest solutions integrated with Microsoft, discuss your specific strategy plans for your contact centre and download a free 30 day trial.

Existing Customer Clinic
Eaglestone

Are you an existing customer? Would like to discuss the roadmap, additional modules or any other items with technical experts and product management?

Demo and discussion - Microsoft strategy
Quebec

Take a look at our latest solutions integrated with Microsoft, discuss your plans and download a free 30 day trial.

Existing Customer Clinic
Eaglestone

Are you an existing customer? Would like to discuss the roadmap, additional modules or any other items with technical experts and project management?
3.00 Close