Enghouse Interactive Customer Experience Event – Speakers

The Speaker line up brings together customer, manufacturer and UC solutions sharing best practice and experience in the age of digital communication and empowering firstline workers

Keynote Speakers

Gavin Hitchcock

Head of ICT

Gavin has worked for Futures since April 2006 and has seen the Group double in size over this period.  Having worked in the public, private and not-for-profit sectors and he firmly believes that “Technology is easy – it’s change and people that are difficult!”

Ruchika Raj
Product Marketing Manager, Microsoft

Defining go-to-market strategies to compete effectively against priority Modern Workplace competitor solutions for communication and collaboration.

Driving digital transformation for the frontline worker segment (customers on the field, for ex, shop floor worker, medical staff, customer service rep, plant operator to name a few) in the UK and bringing digital solutions to these task workers who are often the last to benefit from many technological innovations. Helping customers realise business outcomes using Microsoft’s Modern Workplace solutions

Kerri Hollis
Product Manager

Privilege of looking after Teams, Skype for Business and Yammer and the really neat thing here is making a difference to our customers and partners on a daily basis! There are 5 generations in the workplace, people are geographically dispersed, the need to work in teams with people that we have never met in person is on the increase and the need to attract and retain top talent has never been more apparent – on a daily basis, I help customers and partners to achieve this vision.

Having spent the majority of my working life in a customer/client facing role, I thoroughly enjoy the diversity and complexity that these roles offer. The one thing that we all have in common is a desire to be truly successful, a desire to work as a team and to do so in a truly secure way!

Experts – Enghouse Interactive

Jeremy Payne

International VP Marketing, Enghouse Interactive

Jeremy has over two decades of distinguished experience in the software and services industry and has worked as a marketing leader within several blue chip corporates across the globe. In his current role as VP International Marketing at Enghouse Interactive, Jeremy is responsible for the commercialisation of the company’s four key solutions across Europe Middle East and Africa. He is an expert in Customer Relationship and Interaction Management, as well as Business Process Improvement and Social CRM and has travelled globally presenting on the key trends in these areas.